Clear terms for every request
These terms describe how GhzBuy handles quotes, purchases, warehouse receipts and international delivery. Please read them before placing a request.
What GhzBuy does
GhzBuy provides an optional personal shopping and forwarding service. We are not the seller of every item shown by a marketplace; the role and responsibilities of the seller, carrier and payment provider can differ by order.
Buy by link
You provide product links and instructions. Subject to your approval, we purchase the selected items, arrange handling and send updates.
Find for me
You describe a product and budget. We search available listings and present options and links for your decision before any purchase is made.
Warehouse forwarding
You send purchases to the warehouse address we provide. We receive, inspect, consolidate and arrange onward shipping according to your instructions.
How a request moves forward
Request
Send links, product details, quantity, destination and any special instructions. You are responsible for checking that the information is complete and accurate.
Quote
We provide an itemised quote where possible, including goods, domestic postage, service fees, shipping and estimated duties. Availability, exchange rates and carrier rates can change.
Approval and payment
We purchase only after you approve the quote and payment is received. Tell us promptly if your address, quantity or product requirements change.
Pay the stated amount for the stated work
Itemised pricing
The quote identifies the charges known at the time it is issued. We explain any material change before proceeding when that change affects your decision.
Payment methods
Available payment methods are shown with your quote. Payment providers may apply their own fees, protections, exchange rates and terms.
Your responsibilities
Provide a deliverable address, comply with local import rules and make sure you are allowed to receive and use the requested goods.
What happens if plans change
Before purchase
If you ask us to cancel before we purchase, we will explain which committed costs or seller charges may already apply. We do not promise a refund for work or costs that have already been incurred.
After purchase
Returns, exchanges and refunds for product issues depend on the seller, carrier and payment provider. We will help communicate and provide the records available to us.
Loss or damage
Where a shipment is insured, the relevant claim process applies. The outcome, timing and any deductible or seller terms depend on the carrier and the circumstances of the claim.
Genuine goods only
We do not source, handle, consolidate or ship counterfeit goods, replicas, stolen goods or items that are illegal to import or transport. We may decline and refund a request that presents a prohibited or high-risk item. You remain responsible for checking local laws and product restrictions.
| Request | Our position |
|---|---|
| Counterfeit or replica goods | Declined and not handled |
| Stolen or falsely represented goods | Declined and not handled |
| Items prohibited by law, carrier or destination rules | May be refused before purchase or shipment |
| Unsafe or falsely described products | May be refused where we reasonably cannot handle the risk |
Using the service responsibly
Service limits
We work with care and within the information available to us, but we cannot guarantee seller availability, carrier performance, customs decisions, delivery dates or the condition of goods after they leave our control.
Your decisions
You decide whether to approve a quote, accept a product option and comply with the laws of your destination. Keep your order records and contact us promptly about a problem.
Terms updates
We may update these terms as our services, carriers or legal requirements change. The version posted on this page applies to requests handled under it; material changes will be communicated where practical.
Have a question before ordering?
Contact us first. We would rather explain a requirement clearly than make an assumption.