Your information, handled with care
We collect the information needed to quote, purchase, check and deliver a China shopping order — and do not sell it.
Information needed to serve your request
Depending on the service and what you send us, this can include:
Contact details
Your name, email address, phone number and country, plus the delivery address needed to send a parcel to you or to identify a forwarding destination.
Order information
Product links, screenshots, product descriptions, quantities, budgets, notes, warehouse parcel details, customs information and the contents of your request.
Service records
Quotes, approvals, payment references, QC photos, tracking updates, delivery instructions and messages exchanged with you or a service provider.
Use information for the service you requested
Respond and quote
We use your details to understand the request, contact you about missing information and prepare a quote.
Fulfil and support the order
We use the information needed to purchase, receive, inspect, consolidate, declare, ship and support your goods.
Keep the service accountable
We retain the records needed to handle a delivery, payment, damage or other legitimate business purpose. We will not use your information for unrelated marketing without your permission.
Only share what is needed to complete an order
We do not sell personal information. We may share the minimum necessary information with third parties involved in the request, including:
Carriers and logistics providers
To receive, route, track, insure and deliver parcels, and to handle customs paperwork or a delivery issue.
Sellers and sourcing partners
To verify products, place an approved purchase, ask questions or arrange a warehouse delivery on your behalf.
PayPal and payment providers
To process payments, verify transactions, provide buyer protection and handle refunds or disputes under their terms.
Keep only what we reasonably need
We keep order and contact information for as long as reasonably necessary to provide the service, meet legal, tax, payment, fraud-prevention and recordkeeping obligations, resolve disputes and maintain an appropriate service history. When information is no longer needed, we delete or anonymise it where required.
Your choices
You may ask us to access, correct or delete personal information, subject to records we must retain for legal or operational reasons.
Questions or complaints
Contact us using the channels below. We will explain what we can do and where a request must be handled by a payment provider, carrier or seller.
No unrelated selling
We do not sell your personal information. Any service provider receives only the information reasonably needed for its role.
Reach the GhzBuy team
Email us at [email protected] , or use WeChat ID ptzzss . Please include enough detail for us to identify the relevant request without sending payment card details by message.
Need a quote?
Send us the link, request or parcel details and we will explain the next step.