Questions, answered

Yes — that's our Find for me service. Tell us the product name, description and your budget, and we search Taobao and 1688 for options. Within 24 hours you get an itemised quote that includes the product links we found. The sourcing service fee is only charged after you see the result and approve.

No. If we can't find a suitable product within your budget, we'll tell you what we found and let you decide — widen the budget, adjust the requirements, or walk away with nothing charged. You only pay the sourcing fee when you approve a found product.

Yes — that's Warehouse forwarding. After your warehouse account is set up we give you our domestic China address. Buy from any Chinese platform yourself and have it delivered to us, or send us parcels from anywhere in China. We receive them, check the contents, optionally consolidate multiple parcels, and ship worldwide.

Yes, and it's the biggest saving with forwarding. Instead of paying international shipping per seller, we combine all your parcels into one box and you pay international shipping once, on the combined weight. We repack for protection and prepare the customs documentation.

Storage is free for the first 30 days, which covers virtually every order. If you need longer storage before shipping, there's a small monthly fee per parcel — we'll always confirm any fee with you before it applies.

Taobao, Tmall, 1688 and most other Chinese e-commerce platforms. If you found it on a Chinese site, send us the link — if it can be purchased, we'll source it for you. For Warehouse forwarding, our domestic address accepts deliveries from any Chinese platform, e-commerce or otherwise.

Goods at exact purchase price (0% markup) + a service fee of 8–10% (min $5) + international shipping with a 15% handling charge + estimated import duties. Every quote is itemised and fixed once you approve it.

Big agents advertise 0–5% fees but often make that back through exchange-rate margins, packaging charges and payment surcharges that only appear at checkout. We charge a flat 8–10% service fee with every line itemised in your quote up front — goods, domestic postage, service fee, shipping and duties — and a real person handles your order from quote to delivery. Our quotes are final once you approve: no surprise add-ons.

We quote on a DDP basis — the estimated import duties are included in the price, so you don't get hit with surprise charges at delivery. Rare cases where customs assesses differently are discussed with you before any payment.

Once shipped, most parcels arrive in 5–15 days depending on your region (see How it works for the table). Sourcing and domestic delivery add about 2–4 days before that.

Yes. Every parcel ships with loss and damage coverage. If a parcel is lost in transit, we file the claim and work the replacement or refund with you.

You approve the purchase after seeing QC photos, so we catch problems before shipping. If an item arrives damaged or is clearly not as described, we arrange a return to the seller (seller-dependent) or a claim under the shipment insurance.

PayPal or WeChat — whichever you prefer. Payment is only collected after you approve the itemised quote, and we purchase from the seller only after your payment arrives. PayPal payments are made via Goods & Services, so you're covered by PayPal Buyer Protection before and after your purchase.

No. We only source genuine and unbranded goods. Replicas, fakes and "tag removal" services are explicitly refused — it protects both you and us, and keeps customs clearance smooth.

Yes — on 1688 wholesale orders we routinely negotiate better pricing on your behalf, and the saving is passed to you at cost.

We refund that item fully, or you can substitute it. Partial orders ship the available items and you only pay shipping on what actually ships.

We collect only what's needed to fulfil your order: name, delivery address, contact details and order contents. Your information is never sold or shared with third parties beyond the carriers and sellers required to process your order. Payment is processed by PayPal under their own privacy terms.

Unshipped items are refundable in full. Shipped items are covered by shipment insurance for loss and damage. Goods-related issues are handled through the seller's return policy with our assistance. Service fees on completed work are non-refundable.

We do not source, handle or ship counterfeit goods. Orders flagged as replicas are declined and refunded. This policy exists to protect customers from customs fines and confiscation — importing counterfeits is illegal and can result in fines even for individual consumers.